Getting started

Ready to join Boulder as a patient? We're glad you're here.

Ready to enroll?

If you're eligible, the fastest way to get started is to download the Boulder app. The app is free, and there's no commitment. Here's how it works:

  1. Complete the enrollment process in the app
  2. We'll send you a message when you're enrolled
  3. Join the Pop-in Clinic queue
  4. Complete your first visits (and get a prescription if needed)

Find out if you're eligible:

Check eligibility & download

Can't use the app?

Using the app is the fastest way to enroll. But if you prefer, you can call 866-901-4860 to enroll over the phone.

Eastern Time
Mon-Fri: 9am – 6pm
Saturday: 12pm – 5pm

Pacific Time
Mon-Fri: 9am – 6pm
Saturday: 9am – 2pm

Complete the enrollment process

Whether you download the app or call us, we'll walk you through checking your eligibility, gathering the information you need to enroll, and helping you join your first appointment.


  • Have your current phone number ready! We do all visits through our app, which will connect through your phone.
  • Don’t have a cell phone of your own? We have case managers who can help you find a local program to get a no-cost mobile phone.
  • If you know your insurance or Medicaid information and have it ready, you’ll get seen quicker!
  • Don’t have all your information? We can help you find it, it will just take a little longer.

Look out for a message that you're good to go!

We’ll let you know as soon as we’ve been able to check all your information and you’re ready to enter the queue for a visit. Depending on when you submit your info, it can take less than an hour. (It takes longer if you submit at the end of the day or over a weekend.)

Please keep an eye on your app — you'll get a message in the app that will tell you you're able to join the queue to be seen!


  • The more information you have ready when you enroll, the quicker the process will be.
  • Information we'll need includes: your insurance, your medical history, any medication you are currently on or took recently, and your history with MAT (Medications for Addiction Treatment).

Join the Pop-in Clinic visit queue

At Boulder Care, we use a team-based approach to care for our patients, meaning you may not see the same Provider or Prescribing Clinician at every visit. Instead, you can join a virtual visit when it's time to renew your prescription — whenever it is convenient for you. 

You simply go to the app, and once you are eligible, you’ll see a button to join the queue for the Pop-in Clinic.


  • On-demand visits in the Pop-In Clinic require some waiting depending on how many patients are in the queue.
  • You can go about your life, just keep your phone close and charged. We'll text when we're ready to see you.
  • Once you get notified that your visit is ready, you'll have 2 minutes to join the visit, so be sure your phone's video camera is working and you're somewhere quiet and private!

Completing your visits

For new patients, you'll have two visits. First, you'll meet with a Care Advocate who will take your medical history, answer questions, and get you set up with a pharmacy.

Then, you'll see your Clinician who will assess your needs and give you a prescription if needed. It can take up to 30 minutes for the Clinician to see you so please be prepared to wait and STAY IN THE QUEUE. But don't worry, you will see a Clinician!


  • Prepare to wait up to 30 minutes between your Care Advocate visit and your Clinician visit. Make sure your phone is charged! And stay in the queue!
  • After your Care Advocate visit, you'll get another text notifying you when your Clinician visit is ready to start.
  • You can also use the Pop-in Clinic to see other members of your care team whenever you want, including Peer Recovery Specialists and Case Managers. You can also complete any drug testing (if it's required by your state) at your convenience with a visit on-demand.

Welcome to Boulder

You've got people now

We’re ready to get you the care you need ASAP. Find out if you’re eligible:

Check your eligibility